Shipping
Effective Date: 01 May 2026
RAC Shipping India Private Limited ("RAC Shipping", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, enquiry forms, email, phone, or WhatsApp communications.
We may collect the following information:
- Name, company name, email address, and phone number
- Shipping, logistics, or cargo enquiry details
- Address and business contact information
- Messages sent via WhatsApp, email, or website forms
- Documents or information required for freight forwarding, customs clearance, transport, or logistics services
We use your information to:
- Respond to your enquiries
- Provide freight forwarding, customs brokerage, shipping, and logistics services
- Share quotations, shipment updates, and service-related information
- Communicate with you through phone, email, SMS, or WhatsApp
- Improve our customer support and services
- Comply with legal, regulatory, or documentation requirements
We process your personal information based on your consent, our business relationship with you, service requirements, contractual obligations, and applicable legal requirements.
By providing your phone number or contacting us via WhatsApp, you agree that RAC Shipping may communicate with you through WhatsApp for service-related purposes.
We use WhatsApp for:
- Responding to enquiries
- Sharing freight quotations
- Sending shipment updates
- Providing customer support
- Requesting or sharing logistics-related documents
We do not send spam or unrelated promotional messages without your consent.
You may opt out of WhatsApp communication at any time by replying "STOP" or contacting us directly.
We may share your information with trusted third parties only when necessary to provide our services, including shipping lines, airlines, customs authorities, transport providers, warehouse partners, technology service providers, and government or regulatory authorities when required by law.
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of electronic communication or storage is completely secure.
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.
You may request access, correction, update, or deletion of your personal information by contacting us. Certain information may be retained where required by law or business record obligations.
Our website may use cookies or similar technologies to improve user experience, analyze website performance, and support basic website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We may use third-party tools or platforms such as email service providers, hosting providers, analytics tools, CRM systems, and WhatsApp Business API. These third parties have their own privacy and security practices.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
For any privacy-related concerns, contact:
RAC Shipping
Unit No 202, Akshar Blue Chip IT Park, Turbhe MIDC, Navi Mumbai
Phone: +91-8433788201
Email: info@racshipping.com
This version aligns with WhatsApp requirements because it:
- Clearly explains data collection and usage
- Mentions WhatsApp explicitly
- Includes user consent & opt-out mechanism
- States no spam / no unauthorized messaging
- Provides clear contact details
- Covers data sharing and security
- Optional (Recommended for Faster Approval)
